Man and Van Dulwich Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Dulwich provides man and van, removal, collection, delivery and related services. By making a booking, using our services, or allowing us to handle your goods, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man and Van Dulwich, the provider of the services.

1.2 "Customer" means the person, firm or organisation requesting or using the services.

1.3 "Services" means any man and van, removal, transport, collection, delivery, packing, loading, unloading or related services provided by the Company.

1.4 "Goods" means any property, items, furniture, boxes or materials handled, transported or stored by the Company on behalf of the Customer.

1.5 "Premises" means any collection address, delivery address or other property where services are provided.

1.6 "Contract" means the agreement between the Company and the Customer for the provision of services, incorporating these Terms and Conditions and any written quotation or booking confirmation issued by the Company.

2. Scope of Services

2.1 The Company provides man and van and removal services, including loading, transport and unloading of Goods within its operating area and to other locations as agreed.

2.2 Unless expressly stated in writing, the services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, or the removal of doors, windows or fixtures at any premises.

3.3 Any additional services requested on the day of the move are subject to availability and may incur additional charges, which must be agreed before such services are carried out.

3. Booking Process

3.1 Bookings may be made by the Customer via the Company's accepted communication methods and are subject to availability.

3.2 When requesting a quotation or making a booking, the Customer must provide accurate and complete information, including:

(a) collection and delivery addresses;
(b) access details at all premises, including any parking restrictions, stairs, lifts or long carries;
(c) the nature, approximate quantity and description of the Goods;
(d) any items requiring special handling, such as fragile, heavy or bulky items; and
(e) any time constraints or specific requirements.

3.3 The Company may provide an estimate based on the information supplied by the Customer. If on arrival the situation differs materially from the information provided, the Company reserves the right to amend the price, refuse part of the work, or in extreme cases cancel the service and charge a reasonable call-out fee.

3.4 A booking is only confirmed when the Company has issued a confirmation of the date, time, estimated duration, vehicle size, number of operatives and charges, and when any required deposit has been received.

3.5 The Customer is responsible for checking that the details on the booking confirmation are correct and must notify the Company immediately of any discrepancies.

4. Customer Responsibilities

4.1 The Customer must ensure that:

(a) all Goods are properly packed, secured and labelled unless packing services have been expressly agreed;
(b) any fragile or delicate items are clearly identified and suitably protected;
(c) all Goods to be transported are ready for loading at the agreed start time;
(d) there is adequate access, parking and safe working conditions at all premises; and
(e) any necessary permissions, permits or authorisations for parking or access are obtained in advance.

4.2 The Customer or a responsible representative must be present at all times during loading and unloading, unless otherwise agreed in writing, to direct the placement of Goods and check that all items are loaded and delivered.

4.3 The Customer is responsible for securing parking arrangements and for any parking charges or penalties incurred as a result of inadequate parking instructions or restrictions not disclosed in advance.

4.4 The Customer warrants that they are the owner of the Goods or authorised by the owner to enter into a contract for the services in relation to those Goods.

5. Charges and Payments

5.1 Charges are based on the pricing structure notified to the Customer at the time of booking, which may be by the hour, by fixed price, or by a combination of both.

5.2 The minimum charge, billing increments and any additional fees, including mileage, congestion or toll charges, will be explained in the quotation or booking confirmation where applicable.

5.3 The Company may require a deposit to secure a booking. Deposits are non-refundable except as provided in these Terms and Conditions or where required by law.

5.4 Unless otherwise agreed in writing, all balances are payable immediately upon completion of the services on the same day, using an accepted payment method.

5.5 The Company reserves the right to refuse to start or continue work, or to withhold delivery of Goods, if payment is not made in accordance with the agreed terms.

5.6 Waiting time caused by the Customer, including delays in gaining access to premises or in obtaining keys, may be chargeable at the Company's standard hourly rate.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by giving notice to the Company via an accepted communication method.

6.2 If the Customer cancels more than 72 hours before the scheduled start time, any deposit paid may be refundable or transferable at the Company's discretion, less any reasonable administrative costs incurred.

6.3 If the Customer cancels within 72 hours but more than 24 hours before the scheduled start time, the Company may retain all or part of the deposit or charge a cancellation fee up to a reasonable proportion of the quoted price.

6.4 If the Customer cancels within 24 hours of the scheduled start time or fails to be present at the agreed time and place, the Company may charge up to the full quoted price to cover lost time and costs.

6.5 Requests to change the date, time or scope of the services are subject to availability and may result in a revised quotation. If the Customer does not accept any revised quotation, the original booking will be treated as cancelled and the cancellation terms will apply.

6.6 The Company may cancel or postpone a booking without liability if it is prevented from performing the services due to events beyond its reasonable control, including adverse weather, road closures, accidents, vehicle breakdown, illness or legal restrictions. In such cases the Company will seek to rearrange the booking at a mutually convenient time.

7. Excluded and Restricted Items

7.1 Unless expressly agreed in writing, the Company will not carry any of the following:

(a) hazardous, toxic, flammable or explosive materials;
(b) illegal goods or substances;
(c) cash, securities, jewellery, watches or precious metals;
(d) important documents, passports or deeds;
(e) live animals or plants requiring special handling; or
(f) perishable goods requiring temperature control.

7.2 If the Customer submits such items without the Company's knowledge or consent, the Company shall not be liable for any loss, damage or consequences, and the Customer shall indemnify the Company against any resulting claims, penalties or expenses.

8. Waste Regulations and Rubbish Removal

8.1 The Company operates in accordance with applicable waste and environmental regulations. The Company is not a general waste disposal contractor and will not remove household, construction or commercial waste unless expressly agreed and properly classified.

8.2 The Customer must not present for collection any items that are classed as controlled waste, hazardous waste or restricted waste unless the Company has agreed in advance to handle such items and any required licences, documentation and additional charges have been confirmed.

8.3 Where the services include the removal of unwanted items, the Customer confirms that they have the right to dispose of those items and that they do not include prohibited materials.

8.4 The Company may decline to load any items that appear to breach waste regulations or that present a risk to health, safety or the environment. The Customer remains responsible for such items and for any lawful disposal costs.

8.5 The Customer is responsible for any fines, penalties or legal costs arising from the inclusion of prohibited or improperly described waste within the Goods entrusted to the Company.

9. Liability for Loss or Damage

9.1 The Company will exercise reasonable care and skill in handling and transporting the Goods. However, the Company's liability is subject to the limitations set out in this clause.

9.2 The Company's total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable replacement value for the affected items, subject to any per-item or overall limits notified to the Customer.

9.3 The Company shall not be liable for:

(a) damage to items that are inherently fragile, poorly constructed, previously damaged or not adequately packed by the Customer;
(b) damage to electrical or mechanical goods resulting from normal movement, where there is no evidence of external damage;
(c) loss or damage arising from war, terrorism, natural disasters or other events beyond the Company's reasonable control;
(d) loss of profits, loss of use, consequential or indirect losses; or
(e) damage to premises resulting from the movement of large or heavy items where reasonable care has been taken and the risk has been explained to the Customer.

9.4 The Customer is responsible for protecting floors, carpets, walls and fixtures at the premises. The Company will take reasonable care but shall not be liable for minor scuffs, marks or wear consistent with the normal movement of Goods.

9.5 Any claim for loss or damage must be notified to the Company as soon as reasonably practicable and in any event no later than seven days after completion of the services. The Customer must provide reasonable evidence of the loss or damage and allow the Company an opportunity to inspect the items and premises.

10. Timeframes and Delays

10.1 Any times stated for arrival, collection or delivery are estimates only and are not guaranteed, although the Company will use reasonable endeavours to adhere to agreed schedules.

10.2 The Company shall not be liable for delays caused by traffic, roadworks, accidents, weather conditions, immigration or customs checks, or other circumstances beyond its reasonable control.

10.3 The Customer is responsible for ensuring that premises are accessible at agreed times. Additional waiting time or return visits due to lack of access may be charged.

11. Insurance

11.1 The Company may hold insurance cover in respect of its legal liabilities. This does not replace the Customer's own insurance, and the Customer is strongly advised to arrange appropriate cover for their Goods.

11.2 Any insurance maintained by the Company is subject to policy terms, conditions and exclusions. The Customer may request a summary of the relevant cover upon reasonable notice.

12. Complaints

12.1 If the Customer is dissatisfied with any aspect of the services, they should raise the issue with the Company as soon as possible, preferably on the day of the move so that it can be addressed promptly.

12.2 Formal complaints should be submitted in writing with full details of the issue and any supporting evidence. The Company will investigate and aim to respond within a reasonable timeframe.

13. Data Protection and Privacy

13.1 The Company will collect and use personal information from the Customer only for the purposes of managing bookings, providing services, processing payments and handling queries or complaints.

13.2 The Company will take reasonable steps to keep personal information secure and will not sell or disclose such information to third parties except where necessary to provide the services, comply with legal obligations, or with the Customer's consent.

14. Termination

14.1 The Company may terminate the Contract or suspend services with immediate effect if the Customer:

(a) fails to pay any sum when due;
(b) behaves in an abusive, aggressive or threatening manner towards the Company's staff;
(c) requests or permits illegal activities; or
(d) materially breaches these Terms and Conditions.

14.2 Upon termination, the Customer shall pay for all services already provided and any reasonable costs incurred as a direct result of the termination.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.

16.3 The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company.

16.4 These Terms and Conditions, together with any quotation or booking confirmation issued by the Company, constitute the entire agreement between the parties and supersede any prior discussions, representations or agreements relating to the subject matter.

16.5 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking shall apply to that Contract.



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Contact us

Company name: Man and Van Dulwich Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 76 Alleyn Rd
Postal code: SE21 8AH
City: London
Country: United Kingdom

Latitude: 51.4302890 Longitude: -0.0875980
E-mail:
[email protected]

Web:
Description: Give us a ring now and get a special offer on our man and van services in Dulwich, SE21! Hurry up, offers end soon!
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