Man and Van Dulwich Privacy Policy

This Privacy Policy explains how Man and Van Dulwich collects, uses, stores and protects personal data relating to our customers and prospective customers in the Dulwich area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This policy applies to all services provided by Man and Van Dulwich and to all customers and enquirers in our service area.

Who we are and scope of this policy

Man and Van Dulwich provides transport, removal and related services to residential and business customers. For the purposes of data protection law, Man and Van Dulwich is the data controller in relation to the personal data we collect and process about you. This means we determine the purposes and means of processing your personal data.

This Privacy Policy applies to personal data collected from customers, prospective customers, website visitors and any individual who contacts Man and Van Dulwich regarding our services in the Dulwich area.

Personal data we collect

We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of data we may collect include:

Identification and contact details such as your name, title, address, service addresses, and general contact details you provide to us in order to make or manage a booking or enquiry.

Booking and service details such as details of the property or premises, access information provided by you, preferred dates and times, inventory descriptions for items to be moved, and any instructions or notes you give us.

Communication records such as emails, messages, and notes of telephone conversations relating to enquiries, quotations, bookings, complaints and feedback.

Payment information such as records of payments made, payment method used and billing history. We do not store full card details when payments are processed through secure third party payment processors.

Technical and usage information such as information generated when you visit our website, including basic device and browser details and how you navigate our pages, where this is collected via cookies or similar technologies.

How we collect your data

We may collect personal data directly from you when you contact us to request a quote, make a booking, ask a question, provide feedback or otherwise communicate with us. This can be via telephone, online forms, messaging services, or in person.

We may also receive limited personal data about you from third parties where this is necessary to provide our services, for example where a letting agent, landlord or business contact passes us your details to arrange a move or delivery on your behalf. In these cases we take steps to ensure that the third party has a lawful basis to share your data with us.

Lawful basis for processing

We only process your personal data where we have a valid legal basis under data protection law. Depending on the situation, we may rely on one or more of the following lawful bases:

Contractual necessity: We process your personal data where it is necessary to enter into or perform a contract with you, such as taking steps to provide a quote, confirming a booking, delivering our man and van services, and communicating with you about those services.

Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing our operations, improving our services, responding to enquiries, handling complaints, and maintaining accurate records.

Legal obligation: We may process personal data where this is necessary in order to comply with legal and regulatory obligations, such as accounting, tax and record-keeping requirements.

Consent: In limited circumstances, we may rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you can withdraw it at any time by contacting us.

How we use your personal data

We use your personal data for the following purposes:

To provide quotes for our services and respond to your enquiries about availability, pricing and service options.

To create and manage bookings, allocate vehicles and staff, and carry out collections, moves and deliveries in accordance with your instructions.

To communicate with you before, during and after the provision of our services, including to confirm bookings, arrange access, update you on arrival times, and handle any issues that arise.

To manage payments and billing, issue invoices and receipts, and maintain appropriate financial records.

To maintain business and operational records, including customer histories, so that we can understand repeat requirements and improve our service delivery.

To improve and develop our services, including through analysis of enquiries and feedback so that we can better meet customer needs in the Dulwich area.

To comply with legal and regulatory obligations and to cooperate with regulatory bodies or law enforcement where required.

Data sharing and processors

We may share your personal data with carefully selected third parties where this is necessary for the purposes described in this Privacy Policy. These third parties act as data processors or independent controllers depending on their role.

We may share data with service providers who support our operations, such as payment processors, IT and system support providers, and companies providing secure data storage or communication tools. These providers process your personal data only on our instructions and are required to implement appropriate security measures.

We may also share limited data with drivers, subcontractors and operational partners who assist us in performing our contractual obligations to you, for example to complete a collection or delivery. They are given only the data necessary to complete the job.

We may share data where we are legally required to do so, for example with law enforcement authorities, regulatory bodies, or professional advisers where this is necessary for the establishment, exercise or defence of legal claims.

We do not sell your personal data to third parties.

Data retention

We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected and to meet our legal, accounting and reporting obligations.

In general, we will retain key booking and transaction records for a period required by tax and accounting laws. Enquiry records and routine correspondence may be kept for a shorter period where they are not linked to a completed booking. In determining retention periods we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it and applicable legal requirements.

When personal data is no longer required, we will securely delete or anonymise it.

International transfers

Our core activities are based in the United Kingdom and we aim to store personal data within the UK or European Economic Area wherever possible. If we do transfer personal data to countries outside the UK or EEA through the use of third party service providers, we will ensure that appropriate safeguards are in place in accordance with data protection law, such as approved standard contractual clauses or equivalent mechanisms.

How we protect your data

We take reasonable and proportionate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure or destruction. These measures include access controls, the use of secure systems and regular review of our data handling practices.

While we strive to protect your personal data, no method of transmission or storage is completely secure. You should take care in how you share personal information and notify us promptly if you suspect any misuse of your data in connection with our services.

Your data protection rights

Under data protection law, you have certain rights in relation to the personal data we hold about you. Subject to applicable conditions and exemptions, these include:

The right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data, together with certain information about how it is used.

The right to rectification: You can ask us to correct inaccurate or incomplete personal data we hold about you.

The right to erasure: In certain circumstances, you may ask us to delete or remove your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

The right to restrict processing: You may request that we restrict the processing of your personal data in certain circumstances, such as while we verify its accuracy or consider an objection you have raised.

The right to object: You may object to processing based on our legitimate interests where you believe your rights and freedoms outweigh our interests.

The right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to transmit it to another controller.

You also have the right to lodge a complaint with a data protection supervisory authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so that we can try to resolve your concerns.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we provide. Any changes will take effect from the date the updated policy is made available. We recommend that you review this Privacy Policy periodically so that you remain informed about how we protect your personal data.



If you're looking for a good deal on a moving company, try our man and van services!

Moving home and office is sometimes an unavoidable process, so to make things easier we can provide you with a team of professionals to give you all of the help you need. All of our man and van Dulwich teams are solid, hard-working and get the job done to a high standard of quality. In addition to this our services are excellent value, so you don't have to pay extortionate amounts for the privilege. We pride ourselves in our ability to provide accessible services to the people of Dulwich, and thanks to the recurring feedback that our customers provide we will carry on doing so. So give us a call today – we can supply you with a free cost estimate with no obligations required.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Dulwich Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 76 Alleyn Rd
Postal code: SE21 8AH
City: London
Country: United Kingdom

Latitude: 51.4302890 Longitude: -0.0875980
E-mail:
[email protected]

Web:
Description: Give us a ring now and get a special offer on our man and van services in Dulwich, SE21! Hurry up, offers end soon!
Back To Top